At Tickticki, we strive to provide a seamless and enjoyable experience for our users. However, we understand that sometimes situations arise where a refund is necessary. Please read our return and refund policy below.

1. Event Cancellations:

If an event is cancelled by the event organizer or venue, you are eligible for a full refund. Please contact our customer support team within 5-8 working days after the cancellation notice to process your refund.

2. Ticket Return, Transfer or Exchange:

Unfortunately, we do not offer ticket returns, exchanges or transfers. Once your ticket is booked and payment is processed, it is non-refundable unless the event is cancelled.

3. Refund Eligibility:

Refund requests will be processed only if:
- The event is cancelled and no alternative event is offered.
- You provide proof of transaction or booking.

4. Refund Processing Timeline:

After you submit a refund claim, your refund will be completed within 7-10 working days. Refunds will be credited to the original payment method. If an alternative payment method is required, please mention it while applying for a refund.

5. Non-Refundable Fees:

Any processing or transaction fees incurred during the booking process may not be refunded.

6. Contact Information:

For any refund-related queries or issues, please contact us at: helpdesk.tickticki@gmail.com